Privacy Policy

Introduction

NotifyPro ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Shopify app and related services (collectively, the "Service").

Information We Collect

Information You Provide Directly

• Account Information: When you install NotifyPro, we collect your Shopify store information including store name, domain, and contact details.
• Configuration Data: Settings you choose for notifications, campaigns, and app preferences.
• Support Communications: Information you provide when contacting our support team.

Information We Collect Automatically

• Store Data: Product information, order data, and customer information necessary to provide our services.
• Usage Analytics: How you interact with our app, including features used and performance metrics.
• Device Information: Browser type, device type, operating system, and IP address.
• Notification Data: Delivery status, click rates, and engagement metrics for push notifications.

Information from Third Parties

• Shopify Data: We access your Shopify store data through Shopify's APIs as permitted by your authorization.
• Customer Data: We process customer data (email addresses, purchase history) only as necessary to provide our notification services.

How We Use Your Information

We use the information we collect to:

Core Service Functions

• Provide Push Notifications: Send abandoned cart, browse abandonment, and campaigns notifications to your customers.
• Analyze Customer Behavior: Track customer interactions to improve notification timing and effectiveness.
• Generate Analytics: Provide you with reports on notification performance and conversion rates.

Service Improvement

• Enhance Our App: Improve features, functionality, and user experience.
• Develop New Features: Create additional tools and capabilities.
• Technical Support: Provide customer support and troubleshoot issues.

Legal Compliance

• Comply with Laws: Meet legal obligations and regulatory requirements.
• Protect Rights: Protect our rights, property, and safety, and that of our users.

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information in the following circumstances:

Service Providers

• Analytics Providers: To analyze app performance and user behavior.
• Cloud Services: To store and process data securely.
• Support Tools: To provide customer support services.

Legal Requirements

• Law Enforcement: When required by law or to protect our rights.
• Business Transfers: In connection with mergers, acquisitions, or asset sales.

With Your Consent

• Explicit Permission: When you explicitly authorize us to share information.

Data Security

We implement appropriate technical and organizational measures to protect your information:

• Encryption: Data is encrypted in transit and at rest.
• Access Controls: Limited access to personal information on a need-to-know basis.
• Regular Audits: Security assessments and vulnerability testing.
• Secure Infrastructure: Industry-standard security practices and monitoring.

Data Retention

We retain your information for as long as necessary to:

• Provide Services: Fulfill the purposes outlined in this Privacy Policy.
• Legal Compliance: Meet legal, regulatory, or contractual requirements.
• Business Operations: Support legitimate business interests.

Retention Periods

• Account Data: Retained while your account is active and for 2 years after termination.
• Analytics Data: Retained for 2 years for business analysis purposes.
• Customer Data: Retained only as long as necessary to provide notification services.

Your Rights and Choices

Access and Control

• View Your Data: Access information we have about you.
• Update Information: Correct or update your account information.
• Delete Data: Request deletion of your personal information.

Communication Preferences

• Email Notifications: Opt out of marketing communications.
• Push Notifications: Manage notification settings through your device.

Data Portability

• Export Data: Request a copy of your data in a portable format.

Compliance with Regulations

GDPR Compliance

If you are in the European Union, you have additional rights under the General Data Protection Regulation (GDPR):

• Right to Access: Request copies of your personal data.
• Right to Rectification: Correct inaccurate personal data.
• Right to Erasure: Request deletion of your personal data.
• Right to Restrict Processing: Limit how we use your data.
• Right to Data Portability: Receive your data in a structured format.
• Right to Object: Object to processing of your personal data.

CCPA Compliance

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA):

• Right to Know: What personal information we collect and how we use it.
• Right to Delete: Request deletion of your personal information.
• Right to Opt-Out: Opt out of the sale of personal information (we do not sell personal information).
• Right to Non-Discrimination: We will not discriminate against you for exercising your rights.

Shopify Integration

Data Access

NotifyPro accesses your Shopify store data through Shopify's APIs. We only access data necessary to provide our services:

• Products: To send price drop and back-in-stock notifications.
• Orders: To track abandoned carts and purchase completion.
• Customers: To send personalized notifications (with consent).
• Store Settings: To customize notification appearance and behavior.

Data Processing

We process Shopify data in accordance with:

• Shopify's API Terms of Service
• This Privacy Policy
• Applicable data protection laws

Third-Party Services

We may use third-party services that have their own privacy policies:

• Firebase (Google): For push notification delivery
• Analytics Services: For app performance monitoring
• Cloud Storage: For secure data storage

We recommend reviewing their privacy policies for information about their data practices.

Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Email Notification: Sending notice to your registered email address.
• App Notification: Displaying a notice in the app.
• Website Update: Posting the updated policy on our website.

Your continued use of the Service after any changes constitutes acceptance of the updated Privacy Policy.

Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: moiz.arshad@ginkgoretail.com
Address: 3rd Floor, Vogue Towers, MM Alam Rd, Block C2 Block C 2 Gulberg III, Lahore, 54660
Phone: +923205030530

Effective Date

This Privacy Policy is effective as of October 2025 and was last updated on October 2025.